These are our highest priorities but practical necessity dictates that we set out the terms and conditions of our trading.
These terms apply to all users of this website. If you do not accept them then you should not use this website.
A contract for us to supply you with goods or services will only be created when we accept your order. We may do this by fulfilling your order, by letter or by email. Goods and services advertised on this site may not be available at the time of your ordering as we reserve the right to withdraw these at any time.
We will endeavour to deliver goods and provide services on the basis of and in accordance with the timescales described on this site but we will have no liability if, for any reason, we are unable to supply any goods and/or services.
Our confidence in our products is such that we are happy to offer the following guarantee:
If, for any reason, you feel that your purchase is not what you want, simply return it in good condition within 30 days and we will give you a full, no-questions asked, refund.
We will provide a replacement copy or a refund of the full purchase price, of any damaged items received. Simply advise us of which of the two options you prefer. The damaged item should normally be returned together with its packaging. Any returns should be sent to the address on the contact page.
We will not disclose any data about you without your permission unless we are required to do so by law. Concorde French Language Publications is committed to ensuring the privacy of your information. In using our website you may be asked to provide information about yourself in order that we can provide services and products that you have requested. We will take all reasonable care to keep your data secure and prevent unauthorised access to it. We never sell our lists of customer details. We only use one cookie (a text file loaded onto your computer to obtain information) and this is for your convenience should you decide to to place a second order with us. Its sole purpose is to avoid you having to retype your name and address details.
The content featured or displayed on this site, including text, graphics, photographs, and sound is owned by Concorde French Language Publications, its licensors and its content providers, unless otherwise stated. Permission is granted to electronically copy and to print in hard copy, solely and exclusively for personal use or for teaching purposes, portions of this website. Any other use of materials on this website without the prior written permission of Concorde French Language Publications is strictly prohibited.
Concorde French Language Publications (referred to also in this document as "Concorde Publications", "we", "us" or "our") owns and maintains this site. All rights reserved. Product and business names mentioned on this website may be the trademarks or registered trademarks of the owners.
Links from this site to other sites are provided for your information and convenience only, and no responsibility or liability can be accepted for the content, accuracy or any other aspect of these sites or any consequences arising.
Although all reasonable steps are taken to ensure that the content is accurate and up-to-date, Concorde French Language Publications will not be held liable for any inaccuracies or omissions it may contain or any consequences arising from these inaccuracies.